Replacement Policy
Last updated: 2026
Our Promise
At Twenty Two Label every piece is made to order just for you. We take quality seriously and stand behind every product we ship.
When We Offer Replacement
Issue Resolution Damaged item received Free replacement Wrong item received Free replacement Printing error or defect/ Manufacturing fault Free replacement Item significantly different from description Free replacement
What We Cannot Replace
Situation Reason Wrong color ordered Please review product images before ordering Wrong size ordered Please check size guide carefully before ordering Change of mind All items made to order specifically for you Slight color variation Screen colors may vary slightly from actual product Wrong address provided Please double check address at checkout
Custom Orders
Custom and personalised pieces are made specifically to your exact requirements and are therefore non-replaceable unless:
• Item arrives damaged
• Printing error or defect present
• Wrong item received
As custom orders are created uniquely for you we strongly recommend:
• Double checking all spelling and details before confirming order
• Reviewing your design proof carefully before production begins
• Asking any questions before placing order — not after
Once a custom order enters production it cannot be modified or cancelled.
How To Request a Replacement
Email hello@twentytwolabel.com within 7 days of receiving order
Include your order number
Include clear photos/videos of the issue
We respond within 2-3 business days
Replacement shipped within 3-5 business days of approval ✅
Important Requirements
Item must be unworn and unwashed
Clear photos/videos required – no exceptions
Original order number require
Must report within 7 days of receiving your order
Please Note
• We do not offer cash refunds
• Replacements are our way of making things right
• One replacement per order
Lost in Transit
If your order hasn’t arrived within the estimated timeframe contact us and we will investigate with our fulfillment partners immediately.
Size Guide Reminder
⚠️ Please measure carefully before ordering. We cannot replace items due to sizing issues so always refer to our detailed size guide on every product page.
Contact Us
📧 hello@twentytwolabel.com
We aim to respond within 24-48 hours